engati - Notice history

All systems operational

Admin Portal (agents.engati.ai) - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2022
Mar 2022
Apr 2022

Bots (All channels) - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2022
Mar 2022
Apr 2022

META infrastructure - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2022
Mar 2022
Apr 2022

Email Services - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2022
Mar 2022
Apr 2022

Notice history

View current status

Apr 2022

Disruption in Services
ResolvedDegraded performance26 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    UTC
    Investigating

    We have received reports of slowness in bot responses, we are working on the resolution and the system will be operational soon, we will keep updating the progress.

Disruption in services
ResolvedDegraded performance1 hour 1 minute
  • Update
    UTC
    Update

    The incident has been resolved

  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    UTC
    Investigating

    We have received reports of slowness in bot responses, our Engineering team is working on the solution. We will keep you updated with the status.

Disruption in services
ResolvedDegraded performance6 hours 3 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    UTC
    Investigating

    We have received reports of slowness in bot responses, our Engineering team is working on the resolution, we will keep you updated with the progress.

Disruption in Services
ResolvedDegraded performance5 hours 32 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    UTC
    Investigating

    We have received reports of slowness in bot responses, our engineering team is actively working on the fix, we will keep you updated with the progress.

Mar 2022

Disruption of services
ResolvedDegraded performance2 hours 8 minutes
  • Resolved
    UTC
    Resolved

    We have completed with our validation and monitoring phase, our services are back to normalcy.

  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    UTC
    Investigating

    We are aware of an issue happening with respect to message responses, our Engineering team is working on it's resolution, we will keep you updated with the status.

Slowness in message responses
ResolvedDegraded performance21 hours 17 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Update
    UTC
    Update

    A subset of our users is still experiencing the issue when accessing our service. Our engineers are working on resolving the issues.

  • Update
    UTC
    Update

    We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.

  • Update
    UTC
    Update

    We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.

  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Update
    UTC
    Update

    Our Engineering Team is investigating this on priority, and we will keep you posted on the progress.

  • Investigating
    UTC
    Investigating

    We are observing slowness in message responses, we are working on resolving this issue and will keep you updated with the status.

Disruption in services
ResolvedDegraded performance47 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    We will continue to monitor the service until there are no signs of regression. Message responses are operational without a significant lag. Thanks a ton for your patience.

  • Investigating
    UTC
    Investigating

    We are observing slowness in message responses for chatbots, we are actively monitoring the incident for resolution.

Feb 2022

Disruption in services
Resolved2 minutes
  • Resolved
    UTC
    Resolved

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    UTC
    Investigating

    We are facing issues with respect to the platform, we are actively investigating and will keep you updated with the resolution.

Disruption in services.
Resolved139 hours 46 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are currently facing issues with one of our Whats App service partners, for more information please refer to https://status.360dialog.com/.

Disruption in Services
Resolved10 hours 19 minutes
  • Resolved
    UTC
    Resolved

    We have confirmed that the issue has been resolved, feel free to reach out to us incase of any issues.

  • Update
    UTC
    Update

    For more information, please refer to Facebook's status page https://status.fb.com/graph-api

  • Investigating
    UTC
    Investigating

    We are aware of an issue where the bots are not responding for users on Facebook and Instagram, Facebook support team is actively working on its resolution and we will keep you posted with the updates. For more information, please refer to Facebook's status page https://status.fb.com/graph-api

Disruption in services.
ResolvedPartial outage12 minutes
  • Resolved
    UTC
    Resolved

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an outage with our Bot responses. Our engineering team is working on fixing the same. We will keep you all posted on the status until we resolve the issue

Disruption in services
Resolved18 minutes
  • Update
    UTC
    Update

    We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience. Incase of any questions feel free to reach out to us at support@engati.com.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an outage with our Bot responses. Our engineering team is working on fixing the same. We will keep you all posted on the status until we resolve the issue

Previous

Feb 2022 to Apr 2022

Next

For any issues or feedback, reach out to us at support@engati.ai.