engati - Slowness in message responses – Incident details

The incident has been resolved

We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

A subset of our users is still experiencing the issue when accessing our service. Our engineers are working on resolving the issues.

We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.

We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.

We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.

Our Engineering Team is investigating this on priority, and we will keep you posted on the progress.