engati - Notice history

The team has quickly resolved the issue and the bots should be loading fine now.. Apologies for the inconvenience caused.

We have currently concluded our investigation and found the issue to be part of the underlying infrastructure component. We will publish a detailed RCA to our customers soon after conducting more deeper analysis of the incident. The platform is now fully up and running. The incident started at 3:02 PM IST and was resolved at around 3:11 PM IST. More analysis and reports will follow soon.

We have applied a fix for the issue. All bots should be showing up fine in the portal and all systems should be operational. We are investigating further to identify the root cause and monitoring our infrastructure. Apologies for the inconvenience caused.

All systems operational

Meta has applied an exception to the 360Dialog app. (The exception was incorrectly applied on Fri 27/09/24 but the issue was fixed by Meta's engineering team). We do not expect the issue to re-occur. Please follow https://status.360dialog.com/ for the RCA.

360Dialog Engineering team is still working on a fix to make the below actions available: Cloud API profile photo upload Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/

360Dialog is continuing to work on the below as these actions are still affected: • Cloud API profile photo upload • Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/

The majority of functionality has been restored to normal. However, the below actions are still affected and we are working to restore full functionality • Cloud API profile photo upload • Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/