Notice history

Jul 2021

Aug 2021

Sep 2021

Jul 2021

Aug 2021

Sep 2021

Jul 2021

Aug 2021

Sep 2021

Resolved
September 06, 2021 at 11:01 PM
Resolved
September 06, 2021 at 11:01 PM
Systems are currently back at being functional. We are monitoring the status and will be doing a root cause after we fully validate things are stable.
Investigating
September 06, 2021 at 9:45 PM
Investigating
September 06, 2021 at 9:45 PM
We are investigating this issue right now.

Resolved
August 19, 2021 at 6:10 PM
Resolved
August 19, 2021 at 6:10 PM
The issue has been resolved.
Investigating
August 19, 2021 at 5:50 PM
Investigating
August 19, 2021 at 5:50 PM
We are facing slowness in bot responses.

Update
July 28, 2021 at 9:27 AM
Update
July 28, 2021 at 9:27 AM
The incident has been resolved
Update
July 28, 2021 at 9:24 AM
Update
July 28, 2021 at 9:24 AM
The incident has been resolved and we are actively monitoring the services.
Investigating
July 28, 2021 at 9:05 AM
Investigating
July 28, 2021 at 9:05 AM
Bots and portal experiencing high response times. Update: Root cause identified and has been patched to avoid recurrence

Investigating
July 26, 2021 at 9:43 AM
Investigating
July 26, 2021 at 9:43 AM
A major outage was noticed on the Engati portal as well as bots across all channels which has now been rectified. All services should work as usual. Update: Root cause identified for the unexpected outage as a race condition related to broadcasts and has been patched to avoid recurrence.

Update
July 25, 2021 at 10:13 AM
Update
July 25, 2021 at 10:13 AM
All systems are working and functional
Update
July 25, 2021 at 10:08 AM
Update
July 25, 2021 at 10:08 AM
Portal and bots are up now. Team is constantly monitoring the fix.
Investigating
July 25, 2021 at 9:45 AM
Investigating
July 25, 2021 at 9:45 AM
Portal and bots are down. We are investigating the issue Update: Root cause identified for the unexpected outage as a race condition related to campaigns and has been patched to avoid recurrence.

Resolved
July 06, 2021 at 2:07 AM
Resolved
July 06, 2021 at 2:07 AM
The incident has been resolved
Investigating
July 05, 2021 at 5:00 PM
Investigating
July 05, 2021 at 5:00 PM
High response time and slowness noted on the portal. The team is actively working on it

Jul 2021 to Sep 2021

engati - Notice history