Duration: 4 days, 17 hours and 56 minutes

Affected Components: Whatsapp Calling API

Jun 16, 09:34:27 GMT+0
Investigating - We are currently experiencing an issue affecting WhatsApp Calling services. Based on the information available, the issue appears to be on Meta's end and is impacting users in Uttar Pradesh (UP), Delhi, and the NCR region. Meta's team is actively investigating the issue. Meanwhile, our team is closely following up with the provider and monitoring the situation to ensure we receive updates and resolution timelines at the earliest. We will keep you informed as soon as we receive further updates..

Jun 21, 03:30:00 GMT+0
Resolved - The Meta team has implemented a fix and now the issue has been resolved..

Duration: 4 hours and 21 minutes

Affected Components: Whatsapp Cloud API

Jun 12, 18:32:56 GMT+0
Resolved - Meta has resolved issues affecting this. .

Jun 12, 14:12:23 GMT+0
Investigating - Meta is returning a 500 Internal Server Error while sending messages via the Meta API. We have reported the issue to the Meta Engineers to investigate it. We will provide an update as soon as we hear from Meta Engineers. We are monitoring the situation closely and waiting on Meta..

Duration: 17 hours and 11 minutes

Affected Components: Bots (All channels)

May 19, 13:30:00 GMT+0
Investigating - We are currently investigating an issue affecting some text-agents where RAG-based searches may return empty responses. This issue is impacting only a subset of customers and not all bots. Our engineering team is actively working on a fix and monitoring the affected flows closely..

May 20, 04:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 20, 05:53:17 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 20, 06:40:53 GMT+0
Resolved - This incident has been resolved..

Duration: 3 minutes

Affected Components: Whatsapp Calling API

May 14, 14:04:49 GMT+0
Investigating - We are currently aware of an issue impacting WhatsApp messaging due to an endpoint issue on our BSP provider’s end. Our engineering team is actively investigating the issue and working closely with the provider to resolve it as quickly as possible. We’ll share another update as soon as we have more information..

May 14, 14:07:40 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 16 hours and 40 minutes

Affected Components: Whatsapp Calling API

May 13, 12:24:30 GMT+0
Investigating - Voice calling is currently not working due to ongoing maintenance on Dialog 360’s end. Our team is actively checking with their support team and monitoring the situation closely. We’ll keep you updated as soon as we have more information. Thank you for your patience and understanding..

May 15, 05:04:24 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours

Affected Components: Admin Portal (agents.engati.ai), Bots (All channels)

May 8, 23:30:00 GMT+0
Identified - To improve platform reliability and performance, we will be conducting **scheduled maintenance** during the window below: **Time:** 8th May 2026, 11:30 PM – 9th May 2026, 4:30 AM UTC (5:00 AM - 10:00 AM IST, 9th May) ### Impact during the maintenance window During this time, the **Engati web portal and all bots/assistants will be unavailable** for agents, customers, and end users. ### What you can expect * **Web Portal:** A maintenance page will be displayed when users attempt to access or sign in to the application * **Mobile App:** The Engati app will not be accessible for support agents during sign-in * **Website Widget (Website Agent):** The widget will not be visible to website visitors * **Other Channels (Agents/Assistants):** Bots will not respond, and messages sent by end users during this window will not be stored We apologize for the temporary inconvenience and appreciate your patience. For any questions, please contact [**support@engati.ai**](mailto:support@engati.ai)..

May 8, 23:30:01 GMT+0
Identified - Maintenance is now in progress.

May 9, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 20 days and 35 minutes

Affected Components: RCS Template

May 27, 05:48:26 GMT+0
Resolved - This incident has been resolved..

May 7, 05:13:22 GMT+0
Investigating - RCS templates created before 7 April 2026 may be affected due to a recent revamp deployment on the RBM provider side for the RCS channel. We are actively working with the provider to resolve the issue..

May 12, 08:13:43 GMT+0
Identified - The RCS team has identified the issue affecting this. We are continuously following up with the provider for resolution and further updates..

Duration: 5 hours and 23 minutes

Affected Components: META infrastructure

Apr 10, 09:21:42 GMT+0
Investigating - Meta has reported an issue causing significant disruptions impacting Embedded Signup. Their engineering teams have identified the root cause and are currently deploying a fix. We will share another update as soon as more information becomes available. In the meantime, please refer to the [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for real-time updates..

Apr 10, 14:44:52 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 36 minutes

Affected Components: RCS messaging

Apr 8, 10:13:53 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 8, 12:49:27 GMT+0
Resolved - This incident has been resolved..

Apr 8, 10:13:39 GMT+0
Investigating - We’re currently facing a problem with sending broadcast messages via the RCS channel, caused by an issue with the VI APIs we rely on. Our team is working to resolve this as quickly as possible. Thank you for your patience..

Duration: 1 hour and 12 minutes

Affected Components: Admin Portal (agents.engati.ai)

Mar 23, 19:44:13 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 23, 20:54:10 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 23, 20:55:49 GMT+0
Resolved - This incident has been resolved..

Feb 11, 08:43:00 GMT+0
Investigating - We are currently experiencing issues with email services. This is due to a problem with our email integration partner, SendGrid. Our team is actively working with the partner to resolve the issue as quickly as possible. We will share updates as soon as more information becomes available..

Feb 11, 18:44:07 GMT+0
Resolved - The incident has been resolved.

Feb 4, 08:00:00 GMT+0
Investigating - We are currently experiencing an issue affecting contact list uploads. Our team is investigating and working to resolve the issue as quickly as possible. We’ll share updates here as we have more information..

Feb 4, 09:21:56 GMT+0
Resolved - The incident has been resolved.

Jan 20, 12:44:00 GMT+0
Investigating - We are currently checking with our business service provider, dialog 360. They are actively investigating the matter, we will get back with updates.

Jan 20, 13:24:50 GMT+0
Resolved - The incident has been resolved.

Jan 8, 14:30:00 GMT+0
Investigating - We are aware of an issue where chats are not currently visible. Our technical team is reviewing the situation and taking steps to resolve it. Further updates will be provided shortly..

Jan 9, 05:29:48 GMT+0
Resolved - The incident has been resolved.

Nov 21, 05:46:00 GMT+0
Investigating - We're currently experiencing an outage affecting the Broadcast Analytics service. Our technical team is actively investigating the issue. We'll share updates as soon as more information becomes available. Thank you for your patience..

Nov 21, 06:20:43 GMT+0
Resolved - The incident has been resolved.

Nov 18, 12:38:00 GMT+0
Investigating - We are currently experiencing issues with the file upload feature, AI agents (voice/text) due to a partial outage with our file upload provider, Cloudflare. If you are affected by this, please reach out to us at support@engati.com for assistance..

Nov 19, 05:17:38 GMT+0
Resolved - The incident has been resolved.

Sep 17, 04:17:00 GMT+0
Investigating - The portal and bot functionalities were temporarily impacted due to downtime at our cloud service provider (AWS). The issue has now been resolved, and all services are running normally..

Sep 16, 12:40:00 GMT+0
Investigating - We noticed that the messages tab was temporarily not loading user chat history. This was due to our weekly deployment. The issue has now been resolved, and you should be able to access the chat history without any further disruptions..

Sep 9, 13:30:00 GMT+0
Investigating - The website bots were not functioning. We have implemented a fix to address the issue and it is resolved now..

Jul 16, 05:30:00 GMT+0
Investigating - We are experiencing some issue where the broadcast triggered from the portal are getting delivered after some delay. The team is actively checking this and we will update on the status..

Jun 10, 10:10:00 GMT+0
Investigating - Open AI has reported partial degradation on the performance of their APIs. Status page: https://status.openai.com/.

Jun 12, 05:10:35 GMT+0
Resolved - The incident has been resolved.

May 28, 09:42:00 GMT+0
Investigating - We are aware of an issue that impacts the sending of carousel templates. The error message is: "Carousel template messages require interactive template to be enabled." We are monitoring the situation closely and awaiting Meta's response. Meta status page: https://metastatus.com/whatsapp-business-api.

May 28, 12:52:18 GMT+0
Resolved - META has confirmed that the issue has been resolved, as updated on their status page: https://metastatus.com/whatsapp-business-api..

May 28, 12:50:03 GMT+0
Investigating - The Meta Engineering team has identified the root cause of the issue and is diligently working towards a solution. We will provide another update as soon as additional information is available from Meta..

Mar 26, 09:28:00 GMT+0
Investigating - We are aware of an issue that is impacting the creation of message templates. Dialog 360 is currently investigating it. We'll update again as soon as we have more information..

Mar 26, 11:54:53 GMT+0
Resolved - The incident has been resolved.

Mar 12, 06:46:00 GMT+0
Investigating - META is currently experiencing some disruptions that impact receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th at 8 AM GMT, and their engineering teams are investigating it. We will provide an update if additional information is available. Meta status page: https://metastatus.com/whatsapp-business-api.

Mar 13, 04:37:49 GMT+0
Resolved - The incident has been resolved.

Feb 6, 09:22:00 GMT+0
Investigating - We are currently experiencing issues with the file upload feature due to a partial outage with our file upload provider, Cloudflare. If you are affected by this, please reach out to us at support@engati.com for assistance..

Feb 6, 10:47:10 GMT+0
Resolved - The incident has been resolved.

Feb 5, 05:05:00 GMT+0
Investigating - We are aware of an issue affecting Cloud API numbers, specifically impacting the messaging service for incoming messages. Dialog 360's engineering team is actively investigating the root cause. We will share an update as soon as more information becomes available..

Feb 5, 10:56:08 GMT+0
Resolved - We would like to inform that the outage has now been addressed for the most part, and the API numbers have resumed functioning. We also want to provide you with a clear understanding of what happened and how 360Dialog is handling the situation. What Happened: Around 12:00 AM GMT, Meta switched from per-number webhooks to per-WABA webhooks without prior notice. 360Dialog identified the issue, alerted Meta, and began working to minimize the impact. Meta is still finalizing a permanent fix. For more details, you can refer to Meta’s official status page: Meta Status - WhatsApp Business API..

Feb 5, 08:43:41 GMT+0
Investigating - Dialog 360 has identified the cause of message delays affecting Cloud API numbers as a Meta issue and we’re awaiting their response. Meta have acknowledged this issue on their status page "Our engineering teams have identified the root cause of the medium disruptions impacting webhooks on WhatsApp Cloud API. We are currently deploying the fix and the expected deployment time is in 8 hours. We will provide another update within 4 hours or sooner if additional information is available." They will try and do a fix from their end in the next 1-2 hrs while Meta figures out a long-term fix..