engati - AI Agent Search Responses – Incident details

All systems operational

AI Agent Search Responses

Resolved
Major outage
Started 3 months agoLasted about 17 hours

Affected

Bots (All channels)

Degraded performance from 1:30 PM to 6:40 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting some text-agents where RAG-based searches may return empty responses.

    This issue is impacting only a subset of customers and not all bots. Our engineering team is actively working on a fix and monitoring the affected flows closely.

For any issues or feedback, reach out to us at support@engati.ai.