engati - RCS Channel Template Issue – Incident details

All systems operational

RCS Channel Template Issue

Resolved
Partial outage
Started about 2 months agoLasted 20 days

Affected

RCS Services

Operational from 5:13 AM to 8:13 AM, Partial outage from 8:13 AM to 5:48 AM

RCS Template

Operational from 5:13 AM to 8:13 AM, Partial outage from 8:13 AM to 5:48 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The RCS team has identified the issue affecting this. We are continuously following up with the provider for resolution and further updates.

  • Investigating
    Investigating

    RCS templates created before 7 April 2026 may be affected due to a recent revamp deployment on the RBM provider side for the RCS channel. We are actively working with the provider to resolve the issue.

For any issues or feedback, reach out to us at support@engati.ai.