engati - Experiencing Partially Degraded Performance – Incident details

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Experiencing Partially Degraded Performance

Resolved
Degraded performance
Started almost 2 years agoLasted 6 days
Updates
  • Resolved
    UTC
    Resolved

    Meta has applied an exception to the 360Dialog app. (The exception was incorrectly applied on Fri 27/09/24 but the issue was fixed by Meta's engineering team). We do not expect the issue to re-occur. Please follow https://status.360dialog.com/ for the RCA.

  • Update
    UTC
    Update

    360Dialog Engineering team is still working on a fix to make the below actions available: Cloud API profile photo upload Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/

  • Update
    UTC
    Update

    360Dialog is continuing to work on the below as these actions are still affected: • Cloud API profile photo upload • Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/

  • Update
    UTC
    Update

    The majority of functionality has been restored to normal. However, the below actions are still affected and we are working to restore full functionality • Cloud API profile photo upload • Template message creation with header_handle and/or header_url To know more follow https://status.360dialog.com/

  • Investigating
    UTC
    Investigating

    360dialog communication channel with META have reached the limit of incorrect requests. In this case 360dialog Hub or their API will produce errors for the following actions: - editing or submitting templates - migrations - onboarding - flows - hosting type change You can use Meta Business Manager as a workaround for creating and submitting templates. Messaging functionality is performing normally. To know more follow https://status.360dialog.com/

For any issues or feedback, reach out to us at support@engati.ai.