engati - Slowness in message responses – Incident details
All systems operational
Slowness in message responses
Resolved
Degraded performance
Started about 4 years agoLasted about 21 hours
Updates
Resolved
Resolved
The incident has been resolved
Update
Update
We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.
Update
Update
A subset of our users is still experiencing the issue when accessing our service. Our engineers are working on resolving the issues.
Update
Update
We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.
Update
Update
We have identified the cause of incident, we have applied fixes, and the system should be up soon, we will keep you updated with the status every 30 minutes.
Update
Update
We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.
Update
Update
We have deployed the fix. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience.
Update
Update
Our Engineering Team is investigating this on priority, and we will keep you posted on the progress.
Investigating
Investigating
We are observing slowness in message responses, we are working on resolving this issue and will keep you updated with the status.