engati - Template Creation Issue – Incident details

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Template Creation Issue

ResolvedMajor outage8 hours 28 minutes

Affected

WhatsApp Services

Major outage from 4:30 AM to 12:58 PM

WhatsApp Templates

Major outage from 4:30 AM to 12:58 PM

Other BSP

Major outage from 4:30 AM to 12:58 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    The team has identified an issue affecting template creation. We are currently investigating the cause and working on a resolution.

    We’ll provide another update as soon as we have more information.

For any issues or feedback, reach out to us at support@engati.ai.